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Questions & Answers


Delivery charges for orders from the Online Shop?

Delivery charges are based upon the items weight and your location. You can always see this at the checkout before you make your payment.

Do you deliver worldwide?

Absolutely. We offer a fast international delivery service. Just enter your address at the checkout and the postage will be calculated by weight and location.

We aim for the lowest delivery fees possible.

How long will delivery take?

We have distribution centers both in the UK and abroad.

Most UK orders will take 2-5 working days from our UK distribution center but certain items can take longer. Items shipped from our international distribution centres could take around 14 days depending on where you are in the world.

For international orders please allow 10-28 days for delivery.

I'm working for the council or government body and can't buy through the online checkout, how can I pay?

That’s no problem, if you need to pay with a purchase order through your government employer then we can arrange the order manually.

Please send us an email to shop[at] with your order list and purchase order details, we will process this and you will be invoiced.

How do I add a gift receipt or a coupon to an order?

If you have a gift receipt or a coupon then you can add this in the coupon box at the checkout.

How long do I have to return an order?

If you are not completely satisfied with your order then feel free to get in touch through our contact form and we’ll happily arrange the return of your item.

Please see the Returns Policy for detailed information.


What payment methods do you accept?

We accept all major credit and debit cards as well as Paypal.

If you're working for an organisation then you may checkout using the Purchase Order option and add your Purchase Order number after the checkout is completed. Please do this ASAP, no later than 24 hours.

Can I be reimbursed through the original payment method?

Yes, you will be reimbursed through the original payment method.

How secure is your payment gateway?

We use one of the most secure payment processors in the world, Stripe, to handle our transactions which means you can shop with confidence and peace of mind.

Is my personal information secure?

We will NEVER share you personal data with any 3rd party, and all the information is stored securely.

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